CEFCU Member Service Representative

5 days ago


Decatur, Illinois, United States CEFCU Full time

The estimated salary for this role is around $45,000 per year, depending on location and experience.

Company Overview

At CEFCU, we strive to provide exceptional member service and support. As a Member Service Representative, you will play a critical role in helping us achieve this goal.

Job Description

We are seeking a highly skilled and personable individual to join our team as a Member Service Representative. In this role, you will be responsible for providing professional, knowledgeable, and caring experiences for our members. This includes processing member account transactions, resolving member account problems, and answering member questions.

You will also be responsible for demonstrating a strong sales focus, determining financial needs, educating, cross-selling, and servicing members on CEFCU products and services. Additionally, you will analyze negotiable items, ensure compliance with government regulations and CEFCU policies, and maintain individual cash drawer limits and balances nightly.

This role requires flexibility in scheduling and job duties, as well as the ability to work collaboratively as part of a team. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications
  • Bachelor's degree or equivalent required; applicable college courses and/or commensurate experience preferred
  • Proven record of relationship building, sales, and servicing skills through current applicable department metrics
  • Thorough knowledge of CEFCU products and services
  • Ability to balance Cashier's Checks and Money Orders, and other receptionist duties (telephone etiquette, brochure and rate updates, etc.)
Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, paid time off, and opportunities for professional growth and development.



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