WIC Program Coordinator
4 weeks ago
Sun River Health is a network of 43 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. We pride ourselves on delivering high-quality, affordable care to those who need it most.
Our Mission
The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.
Job Summary
We are seeking a full-time WIC Program Coordinator to join our team supporting our Monticello and Liberty offices. The successful candidate will be responsible for performing a variety of clerical duties for the day-to-day operation and implementation of the WIC program. This includes working with Qualified Nutritionists and other staff engaged in providing assistance to qualified women, infants, and children.
Key Responsibilities
- Maintain a positive work atmosphere by communicating in a manner that promotes inclusion, continuous improvement, cooperation, and understanding with participants, coworkers, and supervisors.
- Maintain customer and employee confidence and protect WIC operations by keeping information confidential.
- Assign and explain all appointments to participants, providing and reviewing appropriate forms required for appointments, including the physical presence of family members.
- Establish continuity of care by thoroughly documenting in a clear and concise manner any incidents or explanations needed in the NYWIC system.
- Manage clerical duties, including answering phones, responding to messages and inquiries, scheduling appointments with accuracy, providing reminder calls, and following up on missed appointments.
- Review Rights and Responsibilities with participants at certification and use a short script for other appointments.
- Provide and follow up on referrals to health and social services and document in the participant record.
- Familiarity and utilization of available resources, such as the NYWIC library, policies, helpdesk, scripts, complaints, and vendor forms, and the NYWIC training guide.
- Comprehend program policies, including participant-centered services, income, WIC certification overview, transfers, and offering the opportunity to register to vote.
- Maintain a training log accumulating required number of continuing education credits annually.
- Accurately screen and process participants based on income, residency, and category.
- Provide additional program information on such topics as WIC benefits and the Farmers' Market Nutrition Program.
- Clearly communicate and conduct program orientation, including explaining program benefits, issuing eWIC cards, assisting with the setup of WIC2Go, and providing a list of approved vendors.
- Ensure notes and entries in management systems are timely, legible, accurate, and professional in nature.
- Provide explanation to participants in unusual cases, such as foster children, custody issues, or when further documentation is required.
- Actively participate and be responsive to changing needs of daily clinic function and flow.
Requirements
- High school diploma or equivalent required
- Estimated salary: $21.50 per hour
- Full-time position
About the Opportunity
As a WIC Program Coordinator, you will play a vital role in supporting the health and well-being of our community. If you are passionate about delivering high-quality care and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
Sun River Health is an Equal Employment Opportunity Employer
We provide equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disabling physical or mental handicap or disability in each aspect of the human resources function.
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