HFA Program Specialist

3 weeks ago


Los Angeles, California, United States Hilltop Securities Inc. Full time
HFA Program Specialist Job Description

Hilltop Securities Inc. is seeking a highly skilled HFA Program Specialist to join our team in Sherman Oaks. As a key member of our team, you will be responsible for performing pre- and post-closing compliance reviews for client TBA and MRB/MCC programs.

Key Responsibilities:
  • Compliance Review: Ensure timely review of loan applications and supporting documentation, adhering to program timelines and requirements.
  • Income Calculations: Perform income calculations using paystubs, tax returns, and other supporting documents for loan program compliance.
  • Client Support: Provide direct assistance to lenders and issuers regarding program documents, requirements, and processes.
  • Program Monitoring: Monitor program pipelines through routine follow-up emails and phone calls, communicating any missing or incomplete documents to meet program and timeline requirements.
  • Loan Changes and Cancellations: Perform program commitment expiration extensions, loan changes, and cancellation requests as directed by the lender.
  • Process Improvements: Identify process improvements and document them as applicable.
  • Team Support: Cross-train in other roles to provide backup support to other team members, specifically in accounting functions and phone coverage.
  • Customer Service: Provide prompt customer service by monitoring personal and individual program email inboxes and responding via email or phone.
  • Lender Onboarding: Follow the lender onboarding process for access to Lender Online.
  • Lender Support: Assist lenders in navigating the online reservation system via web portals.
Requirements:
  • Technical Skills: Ability to learn the Emphasys Loan Tracking system flow and functionalities, as well as the online reservation system, Lender Online.
  • Compliance Knowledge: Possess a moderate working knowledge of agency and servicer guidelines as they relate to the program, and the ability to research when clarity is needed.
  • Mortgage Industry Knowledge: General knowledge of mortgage industry rules and regulations is a must.
  • Experience: Experience with processing mortgage loans is highly preferred, as is technical knowledge and experience with state and local housing agency programs.
  • Soft Skills: Accustomed to working in a fast-paced, team-oriented environment, with strong communication and interpersonal skills.
  • Software Proficiency: Proficiency in Microsoft Excel, Word, and Outlook is required.
  • Integrity and Dependability: High level of integrity and dependability, with a strong sense of urgency and results-oriented approach.


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