Quality Assurance Program Specialist

2 weeks ago

Los Angeles, California, United States Crystal Stairs Full time
Job Description

Career Opportunity at Crystal Stairs, Inc.

We are seeking a highly skilled Quality Assurance Program Specialist to join our team at Crystal Stairs, Inc. As a Quality Assurance Program Specialist, you will play a critical role in ensuring the compliance of our programs with contract and agency requirements.

Key Responsibilities:

  • Conduct ongoing compliance case file reviews for the Family Services CDE Department.
  • Ensure findings reports are completed each quarter for assigned programs.
  • Review files, documents, and processes for compliance with contract and agency requirements.
  • Validate that documentation is submitted within specific time frames and is accurate in accordance to contract requirements and department standards.
  • Keep knowledge current with regulatory requirements and contract changes.
  • Understand monitoring processes for the Family Services CDE Department.
  • Validate that work and reports are timely according to regulation.
  • Input results into a database or Excel or other application.
  • Identify problem areas, if any, help develop solutions to increase compliance, gain efficiency and maximize quality of service.
  • Participate in ad hoc work groups, committees and planning meetings.
  • Perform other duties to support department and agency goals as assigned by the CDE Program Coordinator.
  • Be able to work harmoniously and productively with others in a culturally diverse environment.
  • Be able to accept and implement constructive criticism related to performance.

Requirements:

  • Bachelor degree from an accredited university.
  • 2-4 years of related work experience in subsidy programs may be substituted for degree.
  • A minimum of two (2) years working with subsidy programs with compliance or quality review.
  • Must have knowledge of monitoring protocols, performance standards, County, State and Federal contract requirements for the Stage 1 and CDE funded child care programs.
  • Demonstrated proficiency with MS Office Suite and custom applications.
  • Excellent writing skills.
  • Knowledge of agency policies and procedures, workflow and process maps, and organization structure.
  • Knowledge of regulations for Stage 1 and CDE funded programs.
  • Knowledge of regulations for Title V.

Benefits:

  • Medical/Dental/Vision - Agency Paid for 2022.
  • 401k Matching Options.
  • Flex Spending.
  • Pre-paid Legal Services.
  • Sick and Vacation Time.
  • Paid Holidays and Winter Break.
  • Opportunity for Growth and Development.
  • Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM.

Candidates must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

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