HFA Program Specialist

2 weeks ago

Los Angeles, California, United States Hilltop Securities Inc. Full time
HFA Program Specialist Job Description

Hilltop Securities Inc. is seeking a highly skilled HFA Program Specialist to join our team in Sherman Oaks. As a key member of our department, you will be responsible for performing pre- and post-closing compliance reviews for client TBA and MRB/MCC programs.

Key Responsibilities:
  • Ensure timely review of loan applications and supporting documentation to meet program timelines and requirements.
  • Perform income calculations using paystubs, tax returns, and other supporting documents for loan program compliance.
  • Provide direct assistance to lenders and issuers with program documents, requirements, and processes.
  • Monitor program pipelines through routine follow-up emails and phone calls to lenders, communicating any missing or incomplete documents to meet program and timeline requirements.
  • Perform program commitment expiration extensions, loan changes, and cancellation requests as directed by the lender.
  • Stay up-to-date with all department clients, programs, guidelines, and processes.
  • Identify process improvements and document them as applicable.
  • Cross-train in other roles to provide backup support to other team members, specifically in accounting functions and phone coverage.
  • Provide prompt customer service by monitoring personal and individual program email inboxes and responding via email or phone.
  • Follow the lender onboarding process for access to Lender Online.
  • Maintain an accurate list of participating lenders and create user credentials.
  • Assist lenders with navigating the online reservation system via web portals.
Requirements:
  • Ability to learn the Emphasys Loan Tracking system flow and functionalities, as well as the online reservation system, Lender Online.
  • Possess a moderate working knowledge of agency and servicer guidelines as they relate to the program, with the ability to research when clarity is needed.
  • General knowledge of mortgage industry rules and regulations is a must.
  • Experience with processing mortgage loans is highly preferred.
  • Technical knowledge and experience with state and local housing agency programs is preferred.
  • Accustomed to working in a fast-paced, team-oriented environment.
  • Ability to provide exceptional customer service and establish a friendly rapport with participating lenders, borrowers, and clients.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Strong communications skills, both oral and written, and effective interpersonal skills.
  • Ability to work well independently and prioritize tasks.
  • Must be detail-oriented, organized, and able to keep up with the often-demanding pace of the workload.
  • High level of integrity and dependability, with a strong sense of urgency and results-oriented.
  • Must be flexible for overtime if required to meet deadlines.
  • Assist with other projects as needed with a can-do attitude.

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