Applications Operations Specialist

3 weeks ago

Arlington, Virginia, United States Empower AI Full time

Overview

Empower AI is a leading provider of AI solutions for government agencies. As the Applications Operations & Management SME, you will play a critical role in supporting the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. Your expertise will be instrumental in ensuring the availability, performance, and security of all applications within the JSP application portfolio.

Responsibilities

  • Serve as the knowledge expert to ensure the availability, performance, and security of all applications within the JSP application portfolio.
  • Provide expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
  • Ensure the availability, optimum performance, and security for all applications within JSP application portfolio, to include custom-built, Commercial Off-The-Shelf (COTS), and Government-Off-The-Shelf (GOTS) applications.
  • Provide support and maintenance of applications in both resource test and production environments.
  • Provide for deploying and configuring applications within the test and production environments.
  • Ensure the availability, performance, security, and operations of all business systems/applications.
  • Use Remedy to identify, track, and respond to RFC, Work Orders, and Incidents.
  • Provide Tier 2 and 3 support to include system administration, application configuration, user account management, and application support to the customers.
  • Provide database administration and support.
  • Maintain application A&A documentation and Authority to Operate (ATO).
  • Assist customers in maintaining security compliance and performing duties required during the Risk Management Framework (RMF) accreditation process.
  • Create, update, modify, and maintain application and configuration documentation required for A&A, ATO, and Interim ATO.
  • Provide system performance metrics to measure the availability, performance, and security of all business systems and applications.
  • Perform problem management to identify potential issues and/or identify efficiencies to be gained within applications.
  • Support and maintain mission essential applications designated as business systems for COOP.
  • Plan COOP readiness status for both source and target systems at all times.
  • Provide application support for all COOP activities.
  • Provide configuration and release management of applications.
  • Provide application rationalization.

Qualifications

  • Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position.
  • Information Assurance (IA) Certification: DoDI 8570 IAT II certification.
  • Computing Environment (CE) Certification: Recent and relevant technical certification.
  • Top Secret security clearance.
  • Possess proven technical ability in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
  • Five years of progressively more responsible experience in computer system engineering; hardware and software analysis, system integration, and system maintenance.
  • Excellent oral and written communication skills and ability to communicate technical subjects to nontechnical staff are required.
  • Minimum three years of experience in the following computer related areas: Networks, Servers, and systems management; Public Key Infrastructure, IT customer support; computer server and workstation installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; system maintenance; information technology project management; Information System Testing.
  • Knowledge of a range of current information technologies, computing platforms, and network systems, such as: cloud computing, blade server, unified communications, collaboration tools, cryptographic systems, social networks tools, enterprise services bus.
  • 3 years' experience securing Operating Systems to comply with DISA STIGs; network experience configuring and maintaining desktop firewalls.
  • Experience configuring security policies to protect system applications.

Preferred Qualifications

  • ITILv4 certification

Physical Requirements

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Travel by land or air transportation 25% or less

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