Patient Experience Coordinator

2 days ago


Minneapolis, Minnesota, United States Fairview Health Services Full time
Responsibilities
  • Prepare patients for appointments by communicating prior to their scheduled appointment to ensure medical records are collected, received, and available for visit.
  • Assist in rooming process by collecting and detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, and health questionnaires.
  • Support patient connection to provider for visit and act as a resource while ensuring a positive patient/provider experience.
  • Complete visit wrap-up/after-visit summary provided and patients are aware of recommendations for follow-up. This may include assisting with scheduling and coordinating follow-up appointments.
Qualifications

The ideal candidate will have at least 1 year of customer service experience and be proficient with technology (computer hardware and programs, smart devices such as phones or tablets).



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