Patient Access Coordinator Specialist

2 days ago

Minneapolis, Minnesota, United States Colorado Center For Reproductive Medicine Full time

Company Overview

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CRCM Fertility, a global pioneer in fertility treatment and research, specializes in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction, and egg donation. Our diverse team of professionals is dedicated to helping families grow and changing lives.

We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal and work life alignment. For more information, please visit our website.

Salary

The estimated salary range for this position is $45,000 - $55,000 per year, depending on location, experience, skills, and knowledge.

Job Description

The Patient Access Coordinator serves as a critical link between patients and the Care Center, making a significant impact on patient experience. This vital role ensures that patients have a positive, organized, and efficient entry into CCRM Fertility.

This includes greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and providing front office administrative support for the office.

The Patient Access Coordinator is responsible for:

  • Greeting and welcoming patients upon their arrival, creating a positive and welcoming atmosphere.
  • Scanning insurance cards, picture identification, and prior medical records.
  • Processing co-pays, procedure pre-payments, and past due balances prior to scheduled service being rendered.
  • Scheduling or rescheduling patient appointments, identifying no-shows, and promptly communicating schedule changes.
  • Monitoring the correspondence dashboard in Athena (return mail).
  • Completing eligibility work queues; identifying incorrect insurance on file or clearing Progyny inaccurate eligibility status.
  • Protecting confidential information and patient medical records.
  • Answering phone calls, taking messages, and forwarding based on urgency.
  • Contacting patients missing new patient paperwork two days prior to their appointment.
  • Mailing patient information and education materials.
  • Monitoring faxes and distributing to appropriate staff/departments.
  • Maintaining lobby appearance, opening the Care Center, and turning on equipment prior to opening.
  • Ensuring the building is locked and secured at close of business.

Required Skills and Qualifications

To be successful in this role, you should have:

  • A high school diploma or GED required.
  • 1+ year administrative experience required.
  • Previous experience in reproductive medicine or women's health is preferred.
  • Prior experience with Athena preferred.
  • The ability to work weekends, evenings, and holidays on a rotating basis.

Benefits

CCRM Fertility offers a comprehensive benefits package, including:

  • Generous paid time-off (PTO) and paid holidays.
  • Medical, dental, and vision insurance.
  • Health benefits eligible the first day of the month following your start date.
  • 401(k) plan with company match (first of the month following 2 months of service).
  • Basic and supplemental life insurance.
  • Employee Assistance Program (EAP).
  • Short-term disability.
  • Flexible spending including dependent care and commuter benefits.
  • Health Savings Account.
  • CCRM Paid Family Medical Leave (eligible after 1 year).
  • Supplemental options (critical illness, hospital indemnity, accident).
  • Professional development, job training, and cross-training opportunities.
  • Bonus potential.
  • Potential for overtime pay (time and a half).
  • Holiday differential pay (time and a half).
  • Weekend shift differential pay ($4.00 per hour).

Others

CRCM Fertility is an equal-opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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