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Murex Support Specialist

2 months ago

Chicago, Illinois, United States MyCareersFuture Full time

Job Summary

We are seeking a highly skilled Murex Analyst to join our team at MyCareersFuture. As a Murex Analyst, you will be responsible for providing day-to-day operational and L2 production support for our GM & Risk System.

Key Responsibilities

  • Manage system health checks, monitoring, and respond to stakeholders in a timely manner.
  • Resolve incidents reported within the agreed SLA and update progress on issue resolution.
  • Work with other support teams to provide proactive, timely, and efficient support to users.
  • Participate in support activities and own all issues and incidents.
  • Ensure the team adopts operational workflows and processes, including timely ticket, defect, and incident loggings, proper change management, and quality issue/impact emails.
  • Ensure control disciplines are followed within the team, including change standards and release processes.
  • Analyze, identify root causes, and escalate issues to appropriate teams and resolve issues to closure.
  • Create and provide Murex environments as needed with the Environment Team.
  • Participate in roll swap activities or infrastructure-related upgrades.

Key Requirements

  • Degree in computer science or engineering or related disciplines.
  • 3-6 years of hands-on application support experience in the banking industry.
  • Independent, proactive, and self-starter with excellent interpersonal and communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced and team-oriented environment.
  • Good functional and technical knowledge of MUREX and its MXML workflow, Datamart, Feeder, and EOD reporting.

Desirable Skills

  • Good understanding of ITIL methodology.
  • Experience working with technical platforms or programming languages - Unix, Oracle, Sybase, C++, and Scripting.