Operations Manager

5 days ago


DeKalb, Illinois, United States Follett Full time

Company Overview

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The Follett team is a dynamic group of professionals dedicated to providing excellent customer service and driving sales and profits in our bookstores. As a Team Lead, you will play a critical role in achieving these goals by working closely with the Department Manager(s) or Store Manager.

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Salary

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We offer a competitive salary range of $15.75-$20.33 per hour for New York City applicants, $15.75-$20.33 per hour for State of California applicants, $12.75-$20.33 per hour for State of Colorado applicants, $12.75-$16.46 per hour for State of Montana applicants, $13.00-$16.46 per hour for State of Rhode Island applicants, and $15.74-$20.33 per hour for State of Washington applicants.

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Job Description

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As a Team Lead, your primary responsibility will be to assist Team Members with completing work within the store, ensuring all team members receive the appropriate training and education, including ongoing compliance training. You will also act as a leader on duty, responding to customer and team member concerns in the absence of the Store Manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.

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Required Skills and Qualifications

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To succeed in this role, you should have excellent communication and leadership skills, be able to work independently and as part of a team, and have a strong attention to detail. A high school diploma or equivalent is required, and prior experience in retail or customer service is preferred.

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Benefits

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Follett offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development.

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Others

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If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.


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