Corporate Help Desk Technical Specialist

3 weeks ago


Yardley, Pennsylvania, United States TEKsystems Full time

TEKsystems is seeking a skilled Corporate Help Desk Technical Specialist to join our team. This role offers an estimated annual salary of $60,000 - $80,000 based on industry standards and the location.

Job Overview

This position involves providing technical support and assistance to end-users across various platforms, including Windows 7/10 operating systems and MS Office suite. The successful candidate will possess excellent problem-solving skills, strong communication abilities, and experience working in a fast-paced call center environment.

Responsibilities:
  • Provide first-call resolution and root cause analysis for help desk tickets
  • Work with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, and default
  • Participate in extended training programs meeting assessment requirements throughout the assignment
  • Collaborate with management to ensure seamless delivery of service to customers
Requirements:
  • Working knowledge of Windows 7/10 operating system, MS Office suite (Word, Excel, and Outlook)
  • Ticketing system experience, preferably Footprints
  • Previous phone support experience via help desk or call center environment
  • Bachelor's degree or equivalent work experience
Benefits

Cenlar FSB offers a comprehensive benefits package, including paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.

Why this Role Matters

The company is currently experiencing rapid growth, leading to an increased demand for high-quality service delivery. As a Corporate Help Desk Technical Specialist, you will play a critical role in supporting the team and ensuring that customers receive exceptional service.


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