Help Desk Analyst

Duration

6-12 month contract

Req Description

Description

Participate in extended training program meeting assessment requirements throughout assignment.
Work with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax and default.
Research and resolve inquiries in a call center/helpdesk environment.
Must be flexible with work schedule; assigned schedules may include early morning, day and evening shifts. Saturdays are a requirement.
Attendance and punctuality are crucial for this position.
Ability to use/follow structured EMpower schedules by returning from breaks and lunch at scheduled times to support team and business objectives.
Work in a highly competitive team environment adhering to key performance metrics with high emphasis on quality and productivity.
Provide first call resolution and root cause analysis on the help desk.
Interact with clients through telephone, email and chats.
Other duties as assigned.

Enterprise Req Skills

helpdesk,windows,troubleshoot

Job Title

Help Desk

Top Skills Details

1. Working knowledge of Windows 7/10 operating system, MS Office suite (Word, Excel, and Outlook).
2. Ticketing system experience (3 months experience will suffice) They currently use Footprints
3. Previous Phone support experience via Help Desk or call center environment (3 months experience via help desk or over 1 year of experience via call center)

Experience Level

Intermediate Level

External Communities Job Description

The company is growing rapidly and looking to build their team with more entry level Help desk technicians. They are willing to train someone who recently graduated from IT school or who is looking advance their skills in more of a corporate environment.

EVP

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.

Work Environment

Business casual, great people, friendly open communication and excellent room for advancement. Lots of projects going on simultaneously.

Additional Skills Tags

Additional Skills & Qualifications

Experience working with Active Directory
Experience monitoring user access requests that need to be changed or added
Bachelor’s degree or equivalent work experience preferred
Strong work ethic
Strict adherence to work schedule times and deadlines
Successful completion of new hire training program
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Excellent Listening skills
Strong problem resolution skills
Excellent verbal and written communication skills

Business Qualification

Impact to the Internal/External Customer

Interview Information

Personal Interview on site with Ken Richardson(VP) and Frank Candelori (Manager)

Why is Position Open?

Business Challenge

At this moment the team right now doesn\'t have the bandwidth to support the 2600 end users. Without additional help, their SLA\'s will fall behind and the team can\'t deliver the best level of service to their customers.