Technical Support Specialist
1 month ago
Job Description:
We are seeking a highly motivated and experienced Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing exceptional support to our mortgage servicing customers through various channels such as phone, email, and chat.
Key Responsibilities:
- Provide first call resolution and root cause analysis on the help desk
- Work with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, and default
- Research and resolve inquiries in a call center/helpdesk environment
- Participate in extended training program meeting assessment requirements throughout assignment
Requirements:
- Working knowledge of Windows 7/10 operating system, MS Office suite (Word, Excel, and Outlook)
- Ticketing system experience (3 months experience will suffice) They currently use Footprints
- Previous Phone support experience via Help Desk or call center environment (3 months experience via help desk or over 1 year of experience via call center)
- Experience working with Active Directory
- Ability to work with all levels of management
Benefits:
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.
Why Join Us?
We are a dynamic and growing company looking for talented individuals to join our team. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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