Operations Manager

14 hours ago


Tonawanda, New York, United States 1213 - Dave's Hot Chicken - Tonawanda Full time
About the Role

We are seeking a highly motivated and organized Operations Manager to join our team at Dave's Hot Chicken. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, supervising employees, and maintaining high standards of customer service.

Key Responsibilities
  • Supervise and train employees to ensure they are meeting company standards and policies
  • Monitor and control inventory, supplies, and equipment to minimize waste and optimize efficiency
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage employee schedules, time-off requests, and performance evaluations
  • Ensure compliance with health and safety regulations, company policies, and procedures
  • Collaborate with the management team to achieve business objectives and goals
  • Provide exceptional customer service and resolve any issues or complaints in a professional and timely manner
Requirements
  • High school diploma or equivalent required; degree in hospitality, business, or related field preferred
  • Minimum 2 years of experience in a supervisory or management role in the food service industry
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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