Healthcare Operations Manager

2 days ago


Tonawanda, New York, United States UnitedHealth Group Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

As a Healthcare Operations Manager, you will be responsible for:

  • Leading clinical operations across the continuum of care
  • Coordinating care and managing case loads
  • Developing and implementing new programs to improve health outcomes
  • Providing guidance and support to team members
  • Ensuring team meets established performance metrics

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role.

Required Qualifications:

  • Current, unrestricted RN license in the State of New York
  • 3+ years of experience as a manager, supervisor, team lead, or SME
  • 3+ years of experience in a hospital setting, acute care, direct care, or as a telephonic Case Manager for an insurance company
  • Certified Case Manager (CCM) or ability to become certified within six months of employment
  • Proficient in Microsoft Office Suite including Word, Excel, and Teams, and able to navigate a Windows environment

Preferred Qualifications:

  • BSN
  • Case Management experience
  • Experience/exposure with discharge planning
  • Experience in utilization review, concurrent review and/or risk management
  • Background in managed care
  • Proven solid organizational skills and multitasking abilities

New York Residents Only: The salary range for this role is $88,000 to $173,200 annually.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


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