Customer Experience Lead

3 days ago


Branford, Connecticut, United States Midas - AMG Enterprises Full time
Job Description:
The Customer Experience Lead at Midas - AMG Enterprises is responsible for delivering exceptional customer service while managing and directing all service-related tasks. This role involves overseeing technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks.

About the Team:
We are committed to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing ASE Certifications and/or years of automotive repair experience. Our team is dedicated to training our associates and promoting from within the organization.

Key Responsibilities:
• Deliver exceptional customer service while listening and consulting customers
• Follow up with customers on services requested, estimated completion times, etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team members while keeping in tune with our company's vision, purpose, core values, and employee creed
• Maintain inventory counts
• Ensure overall cleanliness and organization of the facility

Requirements:
• 2+ years of experience in a customer-facing role
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Valid driver's license
• High school diploma or equivalent required

Salary Range:
$70,000 - $90,000 per annum, depending on location and experience

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