Membership Experience Representative

2 days ago


Branford, Connecticut, United States Central Connecticut Coast YMCA Full time
Job Title: Membership Experience Representative

Job Summary:

The Membership Experience Representative will be responsible for creating a welcoming and inclusive environment for members and guests. This role will involve promoting memberships and programs, as well as providing direct instruction and assurance of participant well-being.

About the Role:

This position is a critical component of the Central Connecticut Coast YMCA team, supporting the organization's mission and work. The successful candidate will be a motivated and enthusiastic individual who is passionate about delivering exceptional membership experiences.

Key Responsibilities:

  • Create a welcoming and inclusive environment for members and guests.
  • Promote memberships and programs.
  • Provide direct instruction and assurance of participant well-being.
  • Model the YMCA core values of caring, honesty, respect, and responsibility.
  • Develop and maintain positive relationships with volunteers, members, and colleagues.

Requirements:

  • High school graduate or equivalent preferred.
  • Previous customer service, sales, or related experience preferred.
  • Remains calm and objective when under pressure or when challenged by others.
  • Effective communication skills necessary to inform, counsel, motivate, and support members.
  • Excellent interpersonal and problem-solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Basic knowledge of computers.
  • Must be observant, safety-conscious, and able to react calmly and quickly in an emergency.
  • Able to work flexible schedules.

Salary: $45,000 - $55,000 per year



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