Membership Experience Representative
2 days ago
Job Summary:
The Membership Experience Representative will be responsible for creating a welcoming and inclusive environment for members and guests. This role will involve promoting memberships and programs, as well as providing direct instruction and assurance of participant well-being.
About the Role:
This position is a critical component of the Central Connecticut Coast YMCA team, supporting the organization's mission and work. The successful candidate will be a motivated and enthusiastic individual who is passionate about delivering exceptional membership experiences.
Key Responsibilities:
- Create a welcoming and inclusive environment for members and guests.
- Promote memberships and programs.
- Provide direct instruction and assurance of participant well-being.
- Model the YMCA core values of caring, honesty, respect, and responsibility.
- Develop and maintain positive relationships with volunteers, members, and colleagues.
Requirements:
- High school graduate or equivalent preferred.
- Previous customer service, sales, or related experience preferred.
- Remains calm and objective when under pressure or when challenged by others.
- Effective communication skills necessary to inform, counsel, motivate, and support members.
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Basic knowledge of computers.
- Must be observant, safety-conscious, and able to react calmly and quickly in an emergency.
- Able to work flexible schedules.
Salary: $45,000 - $55,000 per year
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