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Patient Access Representative
2 months ago
Responsibilities:
* Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them.
* Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone.
* Register and schedule patients within multiple BJC systems, ensuring proper patient identification, verifying insurance, and scanning and retrieving documents.
* Validate that orders are complete, signed by the ordering provider, and the correct test is ordered.
* Comply with complex regulatory guidelines, including Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO Requirements.
Minimum Requirements:
* High School Diploma or GED
* No Experience
Preferred Requirements:
* Associate's Degree
*
