Lead Account Recovery Specialist

2 weeks ago


Fort Worth, Texas, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a Lead Account Recovery Specialist to join our dynamic team. This role is essential for managing collections effectively while ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Engage with clients to collect outstanding payments on both active and closed accounts through various communication methods, ensuring a professional and courteous approach.
  • Facilitate negotiations for payment plans when clients require assistance, and diligently follow up on pending actions or expired arrangements.
  • Deliver exceptional customer service by managing incoming inquiries from both external and internal stakeholders.
  • Oversee a designated portfolio of accounts, ensuring timely follow-up and resolution.
  • Conduct skip tracing to locate clients and their assets when contact proves difficult, and coordinate repossession efforts as necessary.
  • Work collaboratively with internal teams and external partners to address escalated issues and customer complaints.
  • Provide constructive feedback and suggestions for process enhancements and training materials.
  • Adhere to corporate policies and compliance standards at all times.

Qualifications:

  • A high school diploma or GED is required; a bachelor’s degree is preferred.
  • 1-2 years of experience in a customer service or collections role is advantageous.
  • Familiarity with the automotive sector is considered a plus.


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