Retail Sales Associate

4 weeks ago


Cambridge, Massachusetts, United States Staples Full time
Job Description

As a Cashier and Customer Service Representative at Staples, you will be part of a collaborative and inclusive team that helps our customers while being part of a fun, team-oriented retail culture. You'll provide exceptional customer service and have our customer's needs in mind while creating a positive environment for our customers and associates.

Key Responsibilities
  • Provide a professional and welcoming experience for all customers, including answering phones and directing customers to the appropriate department and/or person.
  • Perform all Front-End store related responsibilities, including ringing up sales, processing returns, bagging items, processing "Buy Online and Pick Up Instore" orders and enrolling customers in company loyalty program.
  • Connect with our customers and understand their needs to present solutions.
  • Assist in resolving escalated issues with upset customers.
  • Be flexible on responsibilities, including merchandising, replenishment, store appearance and cleanliness, and other duties as assigned.
Requirements
  • Able to work a flexible schedule, including nights and/or weekends.
  • Must be able to engage and speak to customers.
  • Collaborate and work with other team members.
  • Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously.
About Us

The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace.



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