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Client Relations Associate

2 months ago

miami, United States Alex Hanna Law Full time

Alex Hanna Law is currently seeking a Client Relations Associate to join our team of professionals.

Job Summary: This position is primarily responsible for delivering exceptional customer service and satisfaction, as well as driving sales growth.

Key Responsibilities:

  • Apply sales techniques to offer service in every call, ensuring a high level of customer satisfaction.
  • Identify and assess clients' needs to achieve satisfaction, providing tailored solutions and alternatives.
  • Handle complaints and provide appropriate solutions and alternatives within time limits, ensuring a positive customer experience.
  • Meet bi-weekly sales quotas, driving revenue growth and contributing to the company's success.
  • Process various types of cases, including traffic tickets, DUI, criminal cases, and car accidents, as assigned.
  • Open clients' accounts by indexing client, ticket, and payment account information, ensuring accurate and up-to-date records.
  • Configure accurate client files, maintaining a high level of data integrity.
  • Provide exceptional customer service in person and on the telephone, ensuring a positive experience for every client.
  • Perform daily inbound and outbound calls, staying connected with clients and driving sales growth.
  • Maintain client records by updating account information, ensuring accuracy and completeness.

Requirements:

Education and Experience:

  • High School Diploma or equivalent
  • Minimum of 1 year relevant work experience

Skills and Abilities:

  • Excellent communication skills in both verbal and written
  • Spanish is a must
  • Excellent customer service and documentation skills
  • Excellent listening and phone skills
  • Excellent time management and interpersonal skills
  • Must be proficient with computers
  • Must be detail-oriented, a team-player, and quality-focused
  • Ability to analyze information and to multi-task
  • Ability to problem solve

Compensation and Benefits:

  • Best-in-class training and development opportunities
  • Unlimited career growth and advancement opportunities
  • Hands-on trial experience and professional development
  • Fast-paced and dynamic work environment
  • Full benefits package, including health, dental, and vision insurance
  • Competitive salary and bonus structure