Training Manager

6 days ago


Jupiter, Florida, United States Scenthound Franchising Full time
Job Title: Training Manager

At Scenthound Franchising, we are seeking a highly skilled and experienced Training Manager to join our team. As a key member of our Learning & Development department, you will be responsible for managing a team of training facilitators to provide operational training support to our franchise system.

Main Responsibilities:

  • Uphold our brand values through in-person and virtual training facilitation
  • Analyze franchisee and employee training needs, identify training gaps and continuity
  • Assist in creating new or updated training resources in partnership with subject matter experts

Requirements:

  • 5+ years in a management position
  • 5+ years in a teaching, training, or coaching position
  • Experience creating and developing training resources
  • Experience in sales and/or customer experience environments
  • Willingness to travel as needed (up to 40%)
  • Must live in or be willing to relocate to the Palm Beach, FL area
  • Must be comfortable handling all dog breeds
  • Stamina to stand for long periods; strength to lift up to 50 pounds

Preferred Experience:

  • Franchisor Operations
  • Franchisee Support
  • Training & Development

Work Environment:

  • This is an on-site position at our corporate headquarters in Jupiter, FL
  • Domestic travel up to 40%

Responsibilities:

  • Collaborate with Subject Matter Experts to develop and maintain training materials
  • Organize in-house and on-site learning activities, including virtual and field training, presentations, role-playing exercises, job observations, and assessments
  • Maintain annual training calendar and training catalog
  • Facilitate orientations and training for Franchise owners
  • Evaluate trainee performance and experience through surveys and feedback collection
  • Oversee support and management of Learning Management System
  • Stay up to date on Scenthound processes and L&D best practices
  • Be available to franchise owners, managers, and trainees for training support
  • Manage a team of training facilitators to ensure engaging, valuable, and high-quality instruction and coaching is consistently delivered throughout all mediums

Skills and Abilities:

  • Energetic, motivating, and encouraging
  • Patient, confident, and adaptable
  • Strong communication and interpersonal skills
  • Classroom management skills
  • Detail oriented
  • Works well individually and collaboratively
  • Organized, prompt, and consistent
  • Proficient with Microsoft Office Suite and emerging technology
  • Accountability to hold self and others to Scenthound Standards

Benefits:

  • Health insurance with company contribution
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)
  • Free routine wellness services for your dog
  • Energetic, fun, loving work environment
  • Unlimited growth potential with an expanding business
  • Competitive compensation

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