Restaurant Operations Manager
4 weeks ago
Restaurant Manager Job Description
A Restaurant Manager at HZ Coffee Group LLC is responsible for leading a team to deliver exceptional guest experiences, operational excellence, and profitable sales. They oversee the overall operation of the restaurant, adhering to Dunkin' standards, franchisee policies, and applicable laws.
Key Responsibilities:
- Perform all restaurant team member responsibilities
- Lead team meetings and deliver training
- Ensure brand standards, recipes, and systems are executed
- Create a guest-focused culture and review feedback results
- Communicate priorities, goals, and results to the team
- Execute new product roll-outs, including training and marketing
- Maintain a safe, secure, and healthy environment
- Control costs to maximize profitability
- Manage inventory, labor schedules, and vendor orders
- Conduct self-assessments and action plans
- Ensure the restaurant budget is met
- Manage cash and engage with the Dunkin' Brands Field Operations team
Management Responsibilities:
- Recruit, hire, onboard, and develop restaurant team members
- Plan, monitor, appraise, and review employee performance
- Coach team members to drive sales, improve profitability, and guest satisfaction
Requirements:
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant, or hospitality
- College Degree preferred
Key Competencies:
- Strong analytical skills and business acumen
- Works well with others in a team environment
- On time, demonstrates honesty, and a positive attitude
- Willingness to learn and adapt
- Ability to train and develop a team
- Guest-focused and effective time management
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