Account Support Representative

2 months ago


West Jordan, Utah, United States AlphaGraphics Full time
About Us

AlphaGraphics is a leading provider of printing, design, and shipping solutions for small businesses and consumers. Our mission is to deliver high-quality services that make life easier for our customers.

Job Summary

We are seeking a highly collaborative and dependable Customer Service Representative to join our team. The ideal candidate will be responsible for establishing and maintaining positive relationships with our customers, ensuring their requirements and needs are met.

Key Responsibilities
  • Serve as the primary internal representative of the organization, conveying our expertise in products and services to customers.
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
Requirements
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.


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