Senior Food Service Manager

9 hours ago


Elizabeth City, North Carolina, United States TEPHRA Full time
Job Title: Food Service Director

About the Role:
We are seeking a highly skilled and experienced Food Service Director to join our team at TEPHRA.
This is a management position responsible for developing and executing dining solutions to meet customer needs and tastes of the dining program at Elizabeth City State University.

Key Responsibilities:

Leadership:

  • Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
  • Ensure food services appropriately connects to the Executional Framework
  • Coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • Reward and recognize employees
  • Ensure safety and sanitation standards in all operations


Client Relationship:

  • Identify client needs and effectively communicate operational progress


Financial Performance:

  • Achieve food and labor targets
  • Manage resources to ensure quality and cost control within budgetary guidelines
  • Build revenue and manage budget, including cost controls regarding food, beverage and labor


Productivity:

  • Implement and maintain agenda for both labor and food initiatives
  • Create value through efficient operations, appropriate cost controls and profit management


Compliance:

  • Maintain a safe and healthy environment for clients, customers and employees
  • Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour


Key Qualifications:


  • Requires at least 4 years of experience
  • Requires at least 1-3 years of experience in a management role. Experience managing 100+ employees.
  • Requires previous experience in food service
  • Requires a bachelor's degree or equivalent experience
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using standard model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
  • Must be able to stand for extended periods of time


Other requirements include multi-unit food service management experience, catering experience, managed team of 100+ employees, high-volume experience, and managed $4M plus in revenue.

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