Guest Service Agent

3 weeks ago

Kennedy Space Center, United States Hilton Hotels & Resorts Full time

Hilton Orlando Lake Buena Vista, is looking to welcome a Full time Guest Service Agent to join the team Magical memories begin here, at Hilton Orlando Lake Buena Vista. As an Official Walt Disney World® Hotel, guests have access to exclusive Disney benefits including being directly connected to Disney Springs® via Pedestrian Skybridge. With 6 on-site dining options, 24-hour arcade and 2 heated pools, your next Orlando getaway is sure to be memorable

Ideal candidate will have previous hotel guest service experience, open availability, customer service and cash handling experience, looking for a career where they can grow and a passion for providing a memorable experience for our guest

Pay Rate: $19.19 per hour plus monthly sales incentives

Schedule: candidates should be available to work both AM and PM shifts between the hours of 6 am and 1:30am any day of the week/weekends/holidays

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

•Access to your pay when you need it through DailyPay

•Medical Insurance Coverage - for you and your family

•Mental Health Resource

•Best-in-Class Paid Time Off (PTO)

•Go Hilton travel discount program

•Supportive parental leave

•Matching 401(k)

•Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount •Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

•Career growth and development

•Team Member Resource Group

•Recognition and rewards program

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

  • Assist other Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
  • Respond to guest inquiries and in a timely, friendly and efficient manner
  • Provide driving and/or walking directions to guests to local destinations
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provide or obtain accurate information
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all

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