Guest Service Agent

1 month ago

Kennedy Space Center, United States Hilton Full time

Hilton Orlando Lake Buena Vista, is looking to welcome a Full time Guest Service Agent to join the team Magical memories begin here, at Hilton Orlando Lake Buena Vista. As an Official Walt Disney World® Hotel, guests have access to exclusive Disney benefits including being directly connected to Disney Springs® via Pedestrian Skybridge. With 6 on-site dining options, 24-hour arcade and 2 heated pools, your next Orlando getaway is sure to be memorable

Ideal candidate will have previous hotel guest service experience, open availability, customer service and cash handling experience, looking for a career where they can grow and a passion for providing a memorable experience for our guests

Pay Rate: $18.45 per hour plus monthly sales incentives

Schedule: candidates should be available to work both AM and PM shifts between the hours of 6 am and 1:30am any day of the week/weekends/holidays

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

•Access to your pay when you need it through DailyPay
•Medical Insurance Coverage - for you and your family
•Mental Health Resources
•Best-in-Class Paid Time Off (PTO)
•Go Hilton travel discount program
•Supportive parental leave
•Matching 401(k)
•Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount •Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
•Career growth and development
•Team Member Resource Groups
•Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

  • Assist other Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
  • Respond to guest inquiries and in a timely, friendly and efficient manner
  • Provide driving and/or walking directions to guests to local destinations
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provide or obtain accurate information
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Services Agent

    5 months ago

    Kennedy Space Center, United States Villatel Full time

    Description Villatel, a hospitality company, is in search of a Guest Services Agent. You will be an integral part of ensuring exceptional guest experiences across various resort properties. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and providing...

  • Guest Service Agent

    2 weeks ago

    Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time

    Guest Service AgentWaldorf Astoria Orlando is seeking a skilled Guest Service Agent to join their Guest Services Team. As a key member of the team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of service.Key Responsibilities:Greet and register guests, ensuring a warm and welcoming experience.Process...

  • Guest Services Agent

    5 months ago

    Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Orlando, FL, US, 32812 Property Name: La Quinta by Wyndham Orlando - Airport West Req Id: 15300 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Orlando - Airport West location in Orlando , Florida . **Job Summary** The Guest Service Agent is responsible for...

  • Guest Services Agent Overnight

    1 month ago

    Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

    Guest Services Agent OvernightWe are seeking a highly skilled Guest Services Agent Overnight to join our team at the Wyndham Orlando Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide attentive and courteous...

  • Guest Service Agent

    2 weeks ago

    Kennedy Space Center, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign...

  • Guest Service Agent

    2 weeks ago

    Kennedy Space Center, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B1SY [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Services Agent Overnight

    3 months ago

    Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent Overnight** Location: Orlando, FL, US Property Name: Wyndham Orlando Resort Req Id: 14746 Wyndham is now seeking a Guest Services Agent Overnight to join our team at the Wyndham Orlando Resort location in Orlando , Florida . **Job Summary** The Guest Service Agent Overnight is responsible for providing attentive, courteous and...

  • Overnight Guest Services Agent

    3 months ago

    Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

    ** Overnight Guest Services Agent** Location: Orlando, FL, US, 32819 Property Name: Wyndham Orlando Resort Req Id: 17974 Wyndham is now seeking a Overnight Guest Services Agent to join our team at the Wyndham Orlando Resort location in Orlando , Florida . **Job Summary** The Overnight Guest Service Agent is responsible for providing attentive, courteous...

  • Guest Service Agent

    6 months ago

    Kennedy Space Center, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Guest, Service, Hospitality, Processing, Retail

  • Front Desk Guest Services Agent

    5 months ago

    Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

    ** Front Desk Guest Services Agent** Location: Orlando, FL, US Property Name: La Quinta by Wyndham Orlando - South Req Id: 14333 La Quinta by Wyndham is now seeking a Front Desk Guest Services Agent to join our team at the La Quinta by Wyndham Orlando - South location in Orlando , Florida . **Job Summary** The Guest Service Agent is responsible for...

  • Guest Service Agent

    1 month ago

    Kennedy Space Center, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AXKP [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Services Representative

    1 month ago

    Kennedy Space Center, United States Villatel Full time

    Job Title: Guest Services AgentVillatel, a hospitality company, is seeking a skilled Guest Services Agent to join our team. As a key member of our resort properties, you will play a vital role in ensuring exceptional guest experiences.Key Responsibilities:Guest Interaction: Assist with check-in and check-out procedures, provide information about resort...

  • Guest Services Representative

    2 weeks ago

    Kennedy Space Center, United States Villatel Full time

    Job Title: Guest Services AgentVillatel, a hospitality company, is seeking a highly skilled Guest Services Agent to join our team. As a key member of our resort properties, you will play a vital role in ensuring exceptional guest experiences.Key Responsibilities:Guest Interaction: Assist with check-in and check-out procedures, provide information about...

  • Representative, Guest Services

    5 months ago

    Kennedy Space Center, United States Simon Property Group Full time

    This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simons interaction with i Guest Service, Guest, Representative, Customer Service, Program

  • Guest Service Agent

    2 weeks ago

    Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria Orlando is looking for a Guest Service Agent to join the Guest Services Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. •Classification: Full-Time •Shift:...

  • Guest Services Representative

    4 days ago

    Kennedy Space Center, United States Villatel Full time

    Villatel, a hospitality company, is seeking a Guest Services Agent to ensure exceptional guest experiences across various resort properties.Your role will involve engaging with guests, collaborating with different departments, and providing unparalleled service to enhance overall guest satisfaction.Key Responsibilities:Guest Interaction: Assist with check-in...

  • Guest Service Representative

    2 weeks ago

    Kennedy Space Center, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the Holiday Inn Resort Orlando Suites Waterpark. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRegister and assign guests to...

  • 3rd Shift/Night Audit Guest Services Agent

    5 months ago

    Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

    ** 3rd Shift/Night Audit Guest Services Agent** Location: Orlando, FL, US Property Name: La Quinta by Wyndham Orlando - U.C.F. Req Id: 14346 La Quinta by Wyndham is now seeking a 3rd Shift/Night Audit Guest Services Agent to join our team at the La Quinta by Wyndham Orlando - U.C.F. location in Orlando , Florida . **Job Summary** The Guest Service Agent is...

  • City of Orlando Guest Experience Agent

    2 months ago

    Kennedy Space Center, United States City of Orlando Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Security Agent to join our team at the City of Orlando. As a Security Agent, you will play a vital role in ensuring the safety and security of our guests, clients, and staff.Key ResponsibilitiesObserve and report any potential hazards or security threatsDeliver exceptional guest experiences...

  • Guest Services Rep Part

    2 weeks ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 6443 Westwood Blvd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...