Guest Service Agent

3 weeks ago

Kennedy Space Center, United States Hilton Full time
Signia by Hilton Orlando Bonnet Creek is searching for a talented Full-Time Guest Service Agent to join their Front Office team

The ideal candidate will be an outgoing individual with prior hospitality experience, position moral, communication skills, a commitment to guest satisfaction, and a desire to grow with Hilton. Preferred qualifications include hotel experience, front desk background, and OnQ knowledge.

Pay Rate: $19.19 per hour, plus commission potential for upselling

Shift Pattern: AM, MID and PM shifts/ Open availability to work weekdays, weekends, and holidays is required/ Typical shift hours are 7:00 AM - 3:30 PM and 3:00 PM - 11:30 PM

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
  • Go Hilton travel program: 100 nights of discounted travel
  • Access to your pay when you need it through DailyPay
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
  • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
  • Flexible shifts and days off
  • Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
  • Mental health resources including free counseling through our Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • 401K plan and company match to help save for your retirement
What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Services Agent

    6 months ago

    Kennedy Space Center, United States Villatel Full time

    Description Villatel, a hospitality company, is in search of a Guest Services Agent. You will be an integral part of ensuring exceptional guest experiences across various resort properties. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and providing...

  • Guest Service Agent

    2 weeks ago

    Kennedy Space Center, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Guest Service, Agent, Service, Guest, Retail

  • Guest Service Agent

    4 weeks ago

    Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time

    Guest Service AgentWaldorf Astoria Orlando is seeking a skilled Guest Service Agent to join their Guest Services Team. As a key member of the team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of service.Key Responsibilities:Greet and register guests, ensuring a warm and welcoming experience.Process...

  • Guest Service Agent

    1 month ago

    Kennedy Space Center, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B1SY [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    7 months ago

    Kennedy Space Center, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Guest, Service, Hospitality, Processing, Retail

  • Guest Services Representative

    4 weeks ago

    Kennedy Space Center, United States Villatel Full time

    Job Title: Guest Services AgentVillatel, a hospitality company, is seeking a highly skilled Guest Services Agent to join our team. As a key member of our resort properties, you will play a vital role in ensuring exceptional guest experiences.Key Responsibilities:Guest Interaction: Assist with check-in and check-out procedures, provide information about...

  • Representative, Guest Services

    6 months ago

    Kennedy Space Center, United States Simon Property Group Full time

    This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simons interaction with i Guest Service, Guest, Representative, Customer Service, Program

  • Guest Service Agent

    1 month ago

    Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria Orlando is looking for a Guest Service Agent to join the Guest Services Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. •Classification: Full-Time •Shift:...

  • Guest Service Agent

    2 weeks ago

    Kennedy Space Center, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B2YO [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Services Representative

    3 weeks ago

    Kennedy Space Center, United States Villatel Full time

    Villatel, a hospitality company, is seeking a Guest Services Agent to ensure exceptional guest experiences across various resort properties.Your role will involve engaging with guests, collaborating with different departments, and providing unparalleled service to enhance overall guest satisfaction.Key Responsibilities:Guest Interaction: Assist with check-in...

  • Guest Service Representative

    4 weeks ago

    Kennedy Space Center, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the Holiday Inn Resort Orlando Suites Waterpark. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRegister and assign guests to...

  • Guest Services Rep Part

    4 weeks ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 6443 Westwood Blvd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    3 days ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 5610 Vineland Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    2 weeks ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 1951 Summit Tower Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Overnight Guest Service Agent

    2 weeks ago

    Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria Orlando is looking for an Overnight Guest Service Agent to join the Front Office Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. •Classification: Part-Time...

  • Overnight Guest Service Agent

    2 weeks ago

    Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria Orlando is looking for an Overnight Guest Service Agent to join the Front Office Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. •Classification: Full-Time...

  • Front Desk

    6 days ago

    Kennedy Space Center, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Front Desk, Agent, Guest Experience, Service, Retail, Hotel

  • Guest Service Agent

    3 weeks ago

    Kennedy Space Center, United States Hilton Full time

    Signia by Hilton Orlando Bonnet Creek is searching for a talented Part-Time Guest Service Agent to join their Front Office team! The ideal candidate will be an outgoing individual with prior hospitality experience, position moral, communication skills, a commitment to guest satisfaction, and a desire to grow with Hilton. Preferred qualifications include...

  • Activations Call Agent

    6 months ago

    Kennedy Space Center, United States Hilton Grand Vacations Full time

    Activations Agent Job Description Description Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their trav Agent, Activation, Guest Experience, Hotel, Insurance, Sales

  • Front Desk Agent

    7 months ago

    Kennedy Space Center, United States Westgate Resorts & Spa Full time

    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail Front Desk, Agent, Customer Service, Reservations, Hotel