Beauty Salon and Retail Store Leader

3 weeks ago

New York, New York, United States Beauty Industry Group Full time
Job Overview

We are seeking a highly skilled and experienced Salon and Retail Store Manager to join our team at Beauty Industry Group. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our salon and retail store, ensuring an exceptional customer experience, managing a team of beauty professionals, driving sales, and maintaining a positive and welcoming atmosphere.

Key Responsibilities
  • Effectively manage all operations functions, including opening and closing the store, register, and back-office management procedures.
  • Contribute to management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements.
  • Serve as a role model for sales associates in sales generation and customer service, prioritizing the customer experience.
  • Reinforce customer service principles by coaching staff on their successes and challenges.
  • Demonstrate and model client service and leadership standards.
  • Develop strategies to grow the business, leveraging client loyalty programs, events, product knowledge, and services.
  • Implement new policies and procedures and hold the team accountable to meeting goals.
  • Recruit, interview, and hire qualified staff members in collaboration with HR.
  • Ensure that product knowledge training is scheduled and successfully completed.
  • Manage the selling floor and salon floor to increase client retention.
  • Ensure safety and cleanliness in the stockroom, break area, bathroom, etc.
  • Partner with HR and Headquarters to ensure that all team members adhere to Store Operations and Loss Prevention policies.
  • Conduct weekly/monthly store meetings.
  • Manage inventory.
  • Set up and review merchandising and window displays that enhance the GLAM standards.
  • Cross-department coordination for product launches, marketing, sales, and online support.
  • Achieve weekly/monthly sales goals.
  • Establish and evaluate weekly/monthly Touch Bases with each retail associate and stylist.
Requirements
  • Proven experience as a Salon Manager or Retail Store Manager in the beauty industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Demonstrated sales and revenue growth experience.
  • Knowledge of beauty products and industry trends.
  • Familiarity with salon and retail store operations.
About Us

Beauty Industry Group is a global market leader in human hair extensions and a leader in innovation and best-in-class sourcing and ethical standards. We champion self-expression and stand at the forefront of the industry with innovative hair solutions designed to enhance beauty, ignite creativity, and foster confidence.

Benefits
  • 401(k) with company match - $ for $ up to 4%.
  • Vacation/Holiday Leave.
  • Medical/Dental/Vision.
  • Life and AD&D Insurance.
  • Access to hundreds of discounted beauty products.
  • Opportunities for growth and advancement.

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