Customer Service Representative

3 weeks ago


Anniston, Alabama, United States Cable One Full time
Job Overview
Cable One and our family of brands are dedicated to providing exceptional customer service to our valued customers. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the highest level of service and support.

Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications.

About the Role
The Customer Service Representative will serve as a liaison between our customers and our company, providing assistance and support with a range of services, including billing, technical issues, and product inquiries. This is an excellent opportunity for individuals who enjoy working with people and are passionate about delivering exceptional customer service.

Key Responsibilities
* Handle high-inbound call volumes and respond to customer inquiries in a timely and professional manner
* Assist customers with billing, technical issues, and product inquiries
* Provide clear and concise information to customers regarding their accounts and services
* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

Requirements
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet productivity standards
* Strong problem-solving and analytical skills

Benefits
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

Why Cable One?
Cable One and our family of brands value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

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