Content Operations Manager

6 hours ago

Austin, Texas, United States Procore Technologies Full time
Job Title: Content Operations Manager

We are seeking a highly skilled Content Operations Manager to join our team at Procore Technologies. As a key member of our Content Leadership Team, you will be responsible for leading the development and implementation of operational solutions that support the success of our Customer Education and Product Documentation Team.

Key Responsibilities:
  • Strategic Planning: Develop and execute a plan to define operational goals and objectives in support of the overall business.
  • Leadership: Lead, develop, and mentor a team of project managers, content engineers, and operations specialists.
  • Execution: Own and execute the implementation of operational solutions that deliver measurable value, including metrics, reporting, ongoing internal projects, change management, and adoption.
  • Ongoing Optimization: Continuously identify operational opportunities for improvement and add them to the work plan.
  • Metrics-Driven: Ensure all operations solutions deliver measurable value that is demonstrated and impactful.
  • Operations Expertise: Apply best practices and expertise from your operations leadership experience to create solutions that support education, content, and enablement services.
  • Project Management: Leverage team resources and contractors, as needed, to provide project management support to internal team projects.
  • Proactivity: Independently own the operational well-being of the organization by identifying areas that need support and implementing best practices and solutions.
  • Internal Operations: Provide structure and continuity to daily operations of the Content Leadership Team and ensure their work is supported efficiently and effectively.
  • Processes: Measurably optimize processes and improve management of systems.
  • Budget and Vendor Management: Work with vendors, contracts, and budgets to maintain financial oversight.
Requirements:
  • 3+ years of proven success leading an education, content, or similar operations team, ideally in an enterprise SaaS company.
  • Strong skills in strategic planning, process development, and operations planning.
  • Ability to delegate responsibilities while maintaining organizational control.
  • Proficiency in conflict management, escalation, and negotiation.
  • Knowledge of business software and an aptitude for learning new applications.
About Us:

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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