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Content Operations Manager

2 months ago

Austin, Texas, United States Procore Technologies Full time
Job Title: Manager, Content Operations

We are seeking a highly skilled Manager, Content Operations to join our team at Procore Technologies. As a key member of our Content Leadership Team, you will be responsible for leading the development and implementation of operational solutions that support the success of our Customer Education and Product Documentation Team.

Key Responsibilities:
  • Strategic Planning: Develop and execute a comprehensive operational plan that aligns with the company's overall business goals and objectives.
  • Leadership: Lead and manage a team of operations and technical specialists to ensure the successful delivery of content operations.
  • Execution: Own and execute the implementation of operational solutions that deliver measurable value, including metrics, reporting, and ongoing internal projects.
  • Ongoing Optimization: Continuously identify opportunities for operational improvement and implement best practices to drive efficiency and effectiveness.
  • Metrics-Driven: Ensure all operations solutions deliver measurable value and are demonstrated through impactful metrics.
  • Operations Expertise: Apply best practices and expertise from your operations leadership experience to create solutions that support education, content, and enablement services for processes such as content release, lab deployment, student enrollment, certification management, and commercial education GTM.
  • Project Management: Leverage team resources and contractors, as needed, to provide project management support to internal team projects.
  • Proactivity: Independently own the operational well-being of the organization by identifying areas that need support and implementing best practices and solutions with minimal direction.
  • Internal Operations: Provide structure and continuity to daily operations of the Content Leadership Team and ensure their work is supported efficiently and effectively.
  • Processes: Measurably optimize processes and improve management of systems.
  • Budget and Vendor Management: Work with vendors, contracts, and budgets to maintain financial oversight.
Requirements:
  • 3+ years of proven success leading an education, content, or similar operations team, ideally in an enterprise SaaS company.
  • Strong skills in strategic planning, process development, and operations planning.
  • Ability to delegate responsibilities while maintaining organizational control.
  • Proficiency in conflict management, escalation, and negotiation.
  • Knowledge of business software and an aptitude for learning new applications.
About Us:

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.