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Front Office Supervisor

2 months ago

Sunnyvale, California, United States Choice Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Choice Hotels International. As a key member of our front office operations, you will be responsible for providing exceptional guest service, overseeing front office operations, and ensuring a seamless arrival and departure experience for our guests.

Key Responsibilities
  • Provide superior guest service in a fast-paced hotel environment, ensuring 100% guest satisfaction
  • Oversee front office operations, including receiving and processing incoming guests, handling guest complaints and comments, and maintaining accurate records
  • Collaborate with other departments to arrange for services requested by guests and stay current with hotel developments
  • Prepare end-of-shift summaries and communications for management and other shifts
  • Encourage upselling of guest accommodations and promote hotel amenities, food and beverage outlets, and loyalty program
  • Process customer credit and maintain confidentiality of guest information
  • Supervise front office employees, assist with scheduling, training, and evaluating, and provide ongoing feedback and guidance
Requirements
  • Minimum two years of experience in hotel front desk position
  • Previous management experience required
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • High school diploma or GED required, bachelor's degree preferred
  • Strong organizational, critical thinking, and problem-solving skills
  • Strong computer systems skills, including reservations and reporting systems
  • Ability to work well in stressful, high-pressure situations and maintain confidentiality of guest information
What We Offer
  • Competitive compensation package, including $24.00/hour
  • Excellent benefits package, including health, dental, vision, long-term disability, pet insurance, and 401K
  • Vacation pays, personal holiday pay, and 8 paid holidays
  • Hotel discounts, birthday incentives, anniversary incentives, and associate of the quarter and year incentives
  • Daily meals provided