Sales Operations Specialist

1 day ago


Chicago, Illinois, United States Xeris Pharmaceuticals, Inc. Full time
Job Title: Sales Operations Associate

At Xeris Pharmaceuticals, Inc., we are seeking a highly skilled Sales Operations Associate to join our team. This role will play a critical part in supporting the sales and operations functions, ensuring the seamless execution of sales strategies and processes.

Key Responsibilities:
  • Manage and support field requests related to account access and credentialing
  • Maintain and support field reporting (daily, weekly, quarterly as needed)
  • Proactively validate data loads with rigorous analytics to ensure accurately reported data
  • Manage and maintain Sales Force Region and Territory Maps (at least bi-annual basis)
  • Lead data change requests process to ensure timely and accurate credit to sales representatives on a quarterly basis
  • Support compliance-related Sunshine Act activities
  • Support ongoing activities and field sales training specific to Veeva CRM and Power BI Dashboards
  • Support day-to-day field requests and sales operations leadership to analyze trends related to vehicle reimbursement
  • Maintain sales force hierarchy, including sales team size and structure
  • Proactively identify and assist in prioritizing opportunities to streamline business and system processes
  • Support and document system changes needed as a result of defects, enhancements, incidents, missing requirements, or other root causes
  • Share industry standards and trends with customers and peers within the area of responsibility
  • Support incident resolution and problem management/root cause analysis efforts by collaborating with colleagues to proactively resolve various data and operational issues
  • Develop and assist in the presentation of business cases and system roadmaps
  • Assist in monitoring and reporting on project budgets
  • Manage day-to-day interactions with vendors, working closely with vendors to complete required tasks
  • Support ad hoc reporting and analytical projects
  • Support the execution of key activities within the Sales Operations department, including customer targeting, supporting territory alignments, and performing relevant assessments at the territory/regional level
  • Manage the ongoing sales operations cycle in partnership with sales leadership
Requirements:
  • Bachelor's degree in business, finance, marketing, or a related field required
  • 2-3 years of experience working with business functions: sales operations, field-based organizations, marketing, sales operations, IT project management/business analysis
  • Experience managing customer relationships at various organizational levels
  • Preferred experience in sales analytics, sales force automation, SQL, and project management
  • Highly proficient with Microsoft Office, including Excel
Competencies:
  • Analytical skills
  • Attention to detail
  • Project management
  • Organizational skills
  • Self-starter
  • Teamwork/collaboration
  • Professionalism and discretion
  • Interpersonal skills
  • Written and verbal communication skills
  • Presentation skills
Working Conditions:
  • Position may require periodic evening and weekend work, as necessary to fulfill obligations
  • May require travel, including some overnight commitments
  • This is a hybrid role based in Xeris Chicago office and requires a minimum of three days per week in the office


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