Sales Operations Specialist
1 day ago
At Xeris Pharmaceuticals, Inc., we are seeking a highly skilled Sales Operations Associate to join our team. This role will play a critical part in supporting the sales and operations functions, ensuring the seamless execution of sales strategies and processes.
Key Responsibilities:- Manage and support field requests related to account access and credentialing
- Maintain and support field reporting (daily, weekly, quarterly as needed)
- Proactively validate data loads with rigorous analytics to ensure accurately reported data
- Manage and maintain Sales Force Region and Territory Maps (at least bi-annual basis)
- Lead data change requests process to ensure timely and accurate credit to sales representatives on a quarterly basis
- Support compliance-related Sunshine Act activities
- Support ongoing activities and field sales training specific to Veeva CRM and Power BI Dashboards
- Support day-to-day field requests and sales operations leadership to analyze trends related to vehicle reimbursement
- Maintain sales force hierarchy, including sales team size and structure
- Proactively identify and assist in prioritizing opportunities to streamline business and system processes
- Support and document system changes needed as a result of defects, enhancements, incidents, missing requirements, or other root causes
- Share industry standards and trends with customers and peers within the area of responsibility
- Support incident resolution and problem management/root cause analysis efforts by collaborating with colleagues to proactively resolve various data and operational issues
- Develop and assist in the presentation of business cases and system roadmaps
- Assist in monitoring and reporting on project budgets
- Manage day-to-day interactions with vendors, working closely with vendors to complete required tasks
- Support ad hoc reporting and analytical projects
- Support the execution of key activities within the Sales Operations department, including customer targeting, supporting territory alignments, and performing relevant assessments at the territory/regional level
- Manage the ongoing sales operations cycle in partnership with sales leadership
- Bachelor's degree in business, finance, marketing, or a related field required
- 2-3 years of experience working with business functions: sales operations, field-based organizations, marketing, sales operations, IT project management/business analysis
- Experience managing customer relationships at various organizational levels
- Preferred experience in sales analytics, sales force automation, SQL, and project management
- Highly proficient with Microsoft Office, including Excel
- Analytical skills
- Attention to detail
- Project management
- Organizational skills
- Self-starter
- Teamwork/collaboration
- Professionalism and discretion
- Interpersonal skills
- Written and verbal communication skills
- Presentation skills
- Position may require periodic evening and weekend work, as necessary to fulfill obligations
- May require travel, including some overnight commitments
- This is a hybrid role based in Xeris Chicago office and requires a minimum of three days per week in the office
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