Sales and Service Professional

4 days ago


Rocky Mount, North Carolina, United States Johnstone Supply - J Team Group Full time

Sales and Service Professional Job Summary:

We are seeking a highly motivated and results-driven Sales and Service Professional to join our team at Johnstone Supply. In this role, you will be responsible for selling products and services to customers in person and over the phone, while also providing exceptional customer service.

Key Responsibilities:

  • Answers incoming telephone calls and greets customers who walk in the store
  • Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner
  • Assists customers in making product selections by asking questions and actively listening to identify customer needs
  • Enter sales orders into point-of-sale computer system for invoicing or cash payments
  • Process customer returns and warranties following company guidelines

Requirements:

  • Proficient conversational English skills
  • The ability to read and write in English, as necessitated for data entry, order placement, reports, or related activities
  • Conversational fluency in Spanish
  • High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience


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