Sales and Service Associate

3 weeks ago


Rocky Mount, North Carolina, United States Johnstone Supply - J Team Group Full time
About the Role

We are seeking a highly motivated Sales and Service Associate to join our team at Johnstone Supply - J Team Group. As a key member of our sales floor, you will be responsible for providing exceptional customer experiences, processing transactions, and maintaining a clean and organized showroom.

The ideal candidate will have excellent communication skills, a strong work ethic, and a desire to learn and grow in a fast-paced environment. If you are passionate about delivering outstanding customer service and sales performance, we encourage you to apply.

Key Responsibilities
  • Answer incoming telephone calls and greet customers in a friendly and professional manner.
  • Assist customers in making product selections by asking questions and actively listening to identify customer needs.
  • Research and source products using various tools, including point-of-sale systems, catalogs, and industry contacts.
  • Process customer returns and warranties, as well as follow up on customer requests and quotes.
  • Maintain good working relationships with customers and resolve any complaints or disputes in a timely and professional manner.
Sales Performance and Goals
  • Prepare and issue sales quotes, following company guidelines.
  • Follow up on quotes to secure sales and increase customer satisfaction and store profitability.
  • Promote surplus, sale, discounted, and obsolete inventory to customers, and communicate sales lead information to outside sales staff and management.
Requirements and Qualifications
  • Language Proficiencies: Proficient conversational English skills, ability to read and write in English, and conversational fluency in Spanish.
  • Education and Experience: High School Diploma or G.E.D. and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
Compensation Package

The estimated salary for this role is $60,000 per year, depending on location and experience. We offer a competitive benefits package that includes health insurance, retirement savings plan, and paid time off.



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