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Head of Case Management Services

2 months ago

Baytown, Texas, United States Houston Methodist Baytown Hospital Full time
Position Overview

Role Summary:
The Head of Case Management Services at Houston Methodist Baytown Hospital is tasked with overseeing the strategic direction, functionality, and operational management of the Case Management and Social Services division.

Key Responsibilities:
This role is integral to fostering collaboration among healthcare professionals to ensure the delivery of superior, clinically appropriate care to patients while optimizing the utilization of hospital resources.

The Head of Case Management Services will lead specialized teams focused on enhancing clinical, service, and financial outcomes through the adoption of best practices.

Leadership and Management:
This position provides guidance and oversight to managers and staff, ensuring the achievement of quality and operational excellence. Responsibilities include:

  • Supervising departmental staff activities to ensure quality, productivity, and efficiency.
  • Managing employee engagement, staffing levels, budget formulation, and compliance.
  • Conducting hiring, performance evaluations, and providing coaching to enhance employee performance.
  • Implementing policies and procedures to maintain a safe and effective work environment.

Operational Excellence:
The Head of Case Management Services will:

  • Direct and implement high-level projects and processes to meet strategic objectives.
  • Ensure staff development aligns with departmental goals for quality and cost-effectiveness.
  • Provide constructive feedback to enhance team capabilities.

Service Delivery:
This role involves overseeing departmental operations and ensuring that objectives are met within established timelines. Key functions include:

  • Setting priorities and standards for service delivery to maximize patient satisfaction.
  • Participating in committees to represent departmental interests.
  • Addressing patient concerns and facilitating physician education on discharge planning.

Quality and Safety:
The Head of Case Management Services is responsible for:

  • Ensuring compliance with safety regulations and maintaining staff credentials.
  • Monitoring departmental workflows to enhance operational efficiency.
  • Collaborating with various departments to improve patient care outcomes.

Financial Management:
This position requires the development and management of departmental budgets, ensuring cost-effective operations. Responsibilities include:

  • Identifying capital needs and planning for future projects.
  • Creating strategies to meet financial targets while optimizing resource use.

Innovation and Growth:
The Head of Case Management Services will:

  • Identify and implement innovative solutions to improve departmental operations.
  • Lead initiatives that adapt to changes in healthcare practices and regulations.

Qualifications:
A Master's degree is preferred, along with significant experience in healthcare management. Candidates must possess relevant licenses and certifications as required.

This job description is intended to provide a general overview of the position and is not exhaustive. Additional duties may be assigned as necessary.