Pharmacy Services Manager

4 weeks ago

Baytown, Texas, United States Houston Methodist Full time
Job Description

Job Title: Pharmacy Services Manager

Job Summary:

The Pharmacy Services Manager is responsible for providing and assuring quality pharmaceutical care in accordance with accepted ethical and professional practices and all legal and regulatory requirements. This position organizes, manages, controls, monitors, and evaluates pharmacy services that promote desirable patient outcomes through the use of safe, sufficient, and cost-effective drug therapies.

Key Responsibilities:

  • Manage the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives.
  • Provide guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.
  • Implement training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
  • Plan and organize day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
  • Drive department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability.
  • Ensure a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles.
  • Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
  • Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration.
  • Assists the Director in maintaining integration of pharmacy services throughout the entity to ensure compliance with legal requirements set by federal, state, and local agencies as well as rules and regulations of other accreditation/regulatory agencies that govern the practice of pharmacy.
  • Provides leadership and expertise in the medication management process and integrates most effective use of people and technology within areas of oversight.
  • Assists in the development of department budget and ensures that the department operates in a cost-effective manner.
  • Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis.
  • Develops staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of cost-effectiveness.
  • Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
  • Maintains cost-effective inventory levels in pharmacy areas and follows formulary guidelines.
  • Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed shared governance activities.
  • Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
  • Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change.
  • Participates in the development and implementation of new procedures and the review and revision of existing procedures.
  • Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals.
  • Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.
  • Maintains active involvement in professional organizations to stay abreast of current trends and to contribute to the growth of the pharmacy profession.
  • Participates in the Education and Research programs of the hospital, including preceptorship with accredited residencies and undergraduate pharmacy programs.

Requirements:

  • Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.
  • An advanced degree (i.e., master's degree or Pharm.D) preferred.
  • Must have one of the following:
    • Successful completion of an ASHP-accredited post-graduate year one (PGY1) and year two (PGY2) residency training program.
    • Successful completion of an ASHP-accredited fellowship program.
    • Six years of hospital pharmacy experience.
  • Prior experience in a lead role, or HM experience and performance that demonstrates leadership abilities.
  • Prefer experience with computerized drug distribution/pharmacy management systems, drug preparation and drug use control systems, drug product selection, purchasing, inventory control, clinical, ambulatory pharmacy services, specialized drug delivery devices, and teaching.

Preferred Qualifications:

  • Board of Pharmacy Certification, if applicable to primary work assignment.

Work Attire:

  • Uniform No
  • Scrubs Yes
  • Business professional Yes
  • Other (department approved) No

Travel:

  • May require travel within the Houston Metropolitan area Yes
  • May require travel outside Houston Metropolitan area Yes

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