Office Manager
2 days ago
Stock Yards Bank and Trust is a leading community bank with a rich history dating back to 1904. We are committed to providing exceptional service and financial performance to our customers.
We are seeking an experienced Office Manager I to join our team. As an Office Manager I, you will be responsible for the daily management of branch operations, including in-office sales and cross sales, supervision of office staff, and hiring decisions.
Key Responsibilities:- Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments.
- Develop new business by attending community events to develop banking relationships.
- Open new accounts and sell other bank services and products to both existing and new clients.
- Retain and expand current customer relationships.
- Process and close loan requests.
- Build team sales using weekly team meetings and coaching sessions.
- Supervise branch personnel, including scheduling, employee training, performance appraisals, and disciplinary actions.
- Maintain and update bank operational policies and procedures.
- Recommend practices to improve branch efficiency.
- Handle customer relations, including complaints and inquiries.
- Responsible for office operational processes.
- Manage the office budget.
- Represent the bank at community functions.
- High School Diploma or GED equivalent.
- BS/BA preferred.
- 3-5 years of retail banking experience.
- 1 year experience in loan documentation.
- Supervisory and employee development experience.
- Coordinate teamwork and motivate others.
- Good written and verbal communication skills.
- Computer proficient.
- Microsoft Excel and Word proficient.
- Professional appearance and demeanor.
Stock Yards Bank and Trust is an equal opportunity employer M/F/Disability/Veteran.
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