Customer Service Ambassador
3 weeks ago
The Customer Service Representative plays a vital role in establishing exceptional customer relationships and driving sales growth. This individual will be responsible for greeting customers, answering phone calls, and providing general administrative support to ensure a seamless customer experience.
Key Responsibilities- Greet all walk-in customers in a professional and courteous manner.
- Answer and direct phone calls in a polite and cheerful manner.
- Ask for the sale and/or attempt to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
- Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, and expected delivery dates.
- Educate customers on CARSTAR's CSI/NPS survey and provide feedback.
- Schedule and record appraisal and delivery appointments.
- Update and maintain the store scheduler with the Office Manager.
- Collect and record payment for completed repairs and perform some A/R tasks.
- File repair order paperwork accurately or record in CARSTAR's management system.
- Provide customers with CARSTAR's warranty information.
- Perform follow-up sales calls on estimate quotes within 48 hours.
- Maintain the front office and customer reception areas.
- Attend daily release meetings.
- 2+ years of customer service experience required, preferably in a retail setting.
- HS diploma or GED equivalent required; college degree preferred.
- Excellent customer service, communication, and negotiation skills.
- Able to relate well to a diverse customer base.
- Call center sales experience (or equivalent sales experience) preferred.
- Highly organized and able to handle multiple concurrent assignments.
- Proficient with Microsoft Office and POS/management systems.
- Strong attention to detail.
- Punctual and professional appearance.
- Ability to receive direction and work well with others.
- Valid driver's license and insurable driving record.
- Ability to stoop, bend, and kneel, squat, kneel, and pull.
- Extended periods of kneeling, bending, squatting, and stooping.
- Carry and lift heavy objects (up to 50lbs).
- Standing, sitting, and walking.
- Performing repetitive motions.
- Exposure to paint, fumes, and particles.
- Dirt and dust.
- Chemicals and toxins.
- Varying heat and cold.
- Intermittent noise.
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