Night Auditor

1 month ago

Raleigh, North Carolina, United States Doubletree By Hilton Full time
Job Title: Guest Service Agent

Reports to: Front Office Manager

Job Purpose:

To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.

Responsibilities:
  • Report to work on time and in proper uniform, adhering to company grooming standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests regardless of business volume.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of front desk work area.
  • Demonstrate complete knowledge at all times of:
    • Hotel features/services and hours of operation.
    • Room types, numbers, layout, décor, and locations.
    • Room rates, special packages, and promotions.
    • Daily house count and expected arrivals/departures.
    • Room availability for any given day.
    • Scheduled in-house group activities, locations, and times.
    • Hotel and departmental policies and procedures.
  • Answer incoming calls within 3 rings using correct greeting and telephone etiquette.
  • Review par levels for supplies during shift and replenish as needed.
  • Make guest reservations when applicable.
  • Consistently update front desk communication/guest service log.
  • Enter all maintenance requests into Hotel Service Pro as requested.
  • Maintain a professional voice and demeanor when communicating over the hotel radio.
  • Assist front office management team with reviewing the following reports:
    • Credit limit.
    • Reservations made yesterday.
    • Rate check/Rate variance.
    • Housekeeping status reports.
  • Run 'emergency reports' as per the company requirements.
  • Must be proficient with all 'emergency' procedures.
  • Perform necessary functions for setting up the next shift.
  • Perform accurate and efficient bucket checks.
  • Assist the sales department with group key packets, welcome letters, etc.
  • Ensure that wake-up calls are set up accurately and in a timely manner.
  • Assist guests with reports of lost/stolen articles, following hotel policy.
  • Adhere to hotel policies and procedures for guest/team member accidents or injuries and emergencies.
  • Conduct guest 'welcome' call according to brand standards.
  • Ensure security of guest room access.
  • Enter sales rooming lists if requested.
  • Assist front office management team in researching disputed charges as requested.
  • Be proficient in procedures for the proper handling of sold-out nights and walking guests to another property.
  • Maintain current list of available locations for walk situations.
  • Anticipate low occupancy periods and coordinate blocking of rooms with Housekeeping Management.
  • Review the arrivals report for accuracy. Check printed registration cards against information on the arrivals report, rectify and deficiencies as needed.
  • Ensure that all VIPs are pre-registered according to standards.
  • Work closely with housekeeping management to ensure accurate status of each room, readiness of rooms for check-in, and to report any guest concerns.
  • Enter all guest maintenance issues into Hotel Service Pro. Follow up to make sure that issues have been resolved by maintenance staff in a timely manner.
  • Print special requests report and block rooms according to specifications.
  • Balance room types throughout the day.
  • Print credit check report and review status of each account. Follow up on accounts beyond approved credit limit.
  • Review resumes for arriving groups, prep for check-in/preregistration.
  • Coordinate delivery time of amenities with food and beverage to ensure timely delivery.
  • Review requests for late check-outs and obtain proper approval from management. Communicate information to housekeeping department.
  • Check for any special shuttle service requests.
  • Print report for room discrepancies, rectify with housekeeping management, and update PMS system accordingly.
  • Ensure that all shift checklists are completed.
  • Communicate all pertinent information to the next shift, especially as it pertains to 'follow-up' items.
  • Maintain confidentiality of guest information and hotel data.
Guest Relations:
  • Be proactive and demonstrate a sense of urgency when dealing with guest concerns.
  • Be readily available and approachable to all guests.
  • Interact with guests on a frequent basis to obtain feedback about their experience.
  • Anticipate the needs of large groups or high-profile guests in order to deliver flawless service.
  • Be visible at the front desk during shift. Never leave the front desk unattended.
Team Interaction:
  • Encourage and build mutual respect and cooperation among team members.
  • Communicate effectively with all property team members.
  • Respond in a timely manner to all members of the Management Team.
  • Be professional and courteous towards team members at all times.
Company/Brand Policies & Procedures:
  • Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
  • Adhere to safety policies and procedures to ensure a safe working environment for all team members.
Qualifications:
  • High School diploma or equivalent.
  • Must have at least 1 year guest service experience in a similar size property.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • Ability to prioritize and organize.
  • Clear thinker, remaining calm, and resolving issues using good, sound judgment.
  • Ability to follow directions thoroughly.
  • Ability to stand for long periods of time.
  • Able to professionally handle guest complaints.
  • Able to work effectively and efficiently with all departments.
  • Willing to work flexible hours to include weekends, holidays, and late nights.
  • Maintain a professional appearance at all times.
  • Able to multitask and work in a fast-paced environment.
  • MUST have a passion for providing 'excellent' customer service experience.

  • Night Auditor

    1 month ago

    Raleigh, North Carolina, United States The StateView Hotel Full time

    About UsThe StateView Hotel, part of the Marriott Autograph Collection, is committed to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our company values its employees and is dedicated to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance,...

  • Night Auditor Position

    1 month ago

    Raleigh, North Carolina, United States Embassy Suites Raleigh Crabtree Full time

    Job Title: Night AuditorEmbassy Suites Raleigh Crabtree is seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, while also providing exceptional customer service to our guests.Key Responsibilities:Process and reconcile all financial transactions,...

  • Night Auditor

    1 month ago

    Raleigh, North Carolina, United States Concord Hospitality Full time

    Role Responsibilities:As a Front Desk Night Auditor, you will be responsible for providing exceptional hospitality to our guests by:1. Processing credit card transactions and other (restaurant, events, lounge) for the day2. Handling phone system, transferring calls, and reservations3. Verify, balance and review hotel room availability4. Perform Check-in and...

  • Night Auditor at Courtyard Crabtree

    4 weeks ago

    Raleigh, North Carolina, United States Summit Hospitality Incorporated Full time

    Job DescriptionAs a Night Auditor for Summit Hospitality Group, you will be responsible for ensuring the accuracy and integrity of guest folio charges. This involves posting and balancing room, restaurant, and bar charges, as well as maintaining files and resetting systems for the next day's operation.Key Responsibilities:Run audit reports and journals from...

  • Night Auditor

    4 weeks ago

    Raleigh, North Carolina, United States Four Points Raleigh Full time

    Job Summary:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role involves front desk operation during the overnight shift, typically from 11pm to 7am. Key responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security...

  • Night Auditor at Courtyard Crabtree

    1 month ago

    Raleigh, North Carolina, United States Summit Hospitality Group Full time

    Job Title: Night AuditorSummit Hospitality Group is seeking a skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.Key Responsibilities:Run audit reports and journals from Front Office SystemsPrepare...

  • Night Auditor Position

    2 weeks ago

    Raleigh, North Carolina, United States Embassy Suites Raleigh Crabtree Full time

    Essential Duties and Responsibilities:Greeting and Guest Experience: Greet guests warmly and maintain eye contact, using a clear and positive speaking voice to listen to their requests and respond accordingly.Occupancy and Revenue Maximization: Utilize operational and selling techniques to optimize occupancy levels and achieve the highest average rate...

  • Security Officer

    1 month ago

    Raleigh, North Carolina, United States TBC Hotels Full time

    Job Title: Security Officer/Night AuditorAt TBC Hotels, we are seeking a highly skilled and detail-oriented Security Officer/Night Auditor to join our team at the Aloft Raleigh hotel. This is a multifaceted role that requires strong attention to detail, excellent communication skills, and the ability to handle various security-related tasks efficiently.Key...

  • Night Auditor

    6 months ago

    Raleigh, United States Concord Hospitality Enterprises Full time

    Description We are hiring a Night Auditor! $ We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to...

  • Night Auditor

    2 months ago

    Raleigh, United States Concord Hospitality Full time

    Description Must be able to work EVERY SATURDAY AND SUNDAY from 11:00pm-7:00am As the Night Auditor you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being...

  • Night Auditor | Part-Time

    2 months ago

    Raleigh, United States The StateView Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Night Auditor

    2 months ago

    Raleigh, United States Four Points Raleigh Full time

    Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....

  • Night Auditor at Courtyard Crabtree

    6 months ago

    Raleigh, United States Summit Hospitality Group Full time

    JOB DESCRIPTIONJOB TITLE: NIGHT AUDITOR DEPARTMENT: GUEST SERVICES JOB TYPE: FULL-TIME AND PART-TIME POSITIONS AVAILABLE Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day's operation. Greets and assists...

  • Night Auditor

    5 months ago

    Raleigh, United States Embassy Suites Raleigh Crabtree Full time

    Essential Job FunctionsGreet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does...

  • Internal Auditor

    3 months ago

    Raleigh, United States The Timothy Initiative Full time

    Position Summary:The Internal Auditor at The Timothy Initiative plays a pivotal role in ensuring the organization's financial integrity, compliance with regulations, and adherence to internal policies and procedures. This position offers a unique opportunity to contribute to TTI's mission by safeguarding its resources and promoting accountability and...

  • Full Time Night Auditor

    4 months ago

    Raleigh, United States CMC Hotels Full time

    CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest's expectation of hospitality. We believe in...