Night Auditor at Courtyard Crabtree
1 month ago
Summit Hospitality Group is seeking a skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.
Key Responsibilities:- Run audit reports and journals from Front Office Systems
- Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
- Makes corrections and adjustments and handles all computer problems that might occur throughout shift
- Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
- Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
- Ensures all reports and back-up vouchers are complete and filed promptly and properly
- Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
- Reviews and corrects discrepancies in the Front Desk System
- Ensures complete guest satisfaction
- Checks-in/Checks-out Guests
- Completes Guest registration process
- Must be familiar with computer systems for Guest reservation information processing
- Must verify and imprint Guest credit cards for authorization
- Must be well versed in cash handling and accurately balance house bank
- Assigns guests rooms based upon preferences and availability
- Drives the Revenue Management process
- Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
- Answers questions regarding hotel facilities and services
- Answers the telephone and books reservations
- Answers Guest inquiries for local directions/events
- Recommends local area restaurants, points of interest, or needs for transportation
- Maintains cleanliness of front desk, lobby, and back office
- Stocks/organizes marketplace with snacks, drinks, sundries, etc.
- Follows up promptly with Guest check-ins, complaints, and other requests
- Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
- Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
- Participates in Hotel Safety Committee
- Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
- Complete brand required training
- Duties are subject to change and additional duties may be assigned as needed
- Must have reliable source of transportation
- Flexible work schedule including weekends; position is referred to as third or late shift
- Sitting, standing, reaching, bending for extended periods of time
- Duties are subject to change and additional duties may be assigned as needed
- Personal time after 90-days
- Insurance benefits after 90-days
- Vacation time after 1 year
Summit Hospitality Group is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive work environment for all employees and applicants. We do not discriminate on the basis of race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
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