Security Officer

4 weeks ago

Raleigh, North Carolina, United States TBC Hotels Full time
Job Title: Security Officer/Night Auditor

At TBC Hotels, we are seeking a highly skilled and detail-oriented Security Officer/Night Auditor to join our team at the Aloft Raleigh hotel. This is a multifaceted role that requires strong attention to detail, excellent communication skills, and the ability to handle various security-related tasks efficiently.

Key Responsibilities:
  • Assist with night audit procedures, including reconciling daily transactions, preparing financial reports, and updating guest accounts.
  • Verify the accuracy of room rates, charges, and payments, resolving any discrepancies as they arise.
  • Complete end-of-day tasks such as preparing and distributing daily reports to management and relevant departments.
  • Perform administrative duties such as filing, data entry, and maintaining records related to night audit activities.
  • Patrol the premises regularly to maintain a safe and secure environment.
  • Monitor surveillance cameras and alarm systems to identify and respond to any suspicious activity or emergencies.
  • Conduct routine inspections of all access points, ensuring they are secure and locked as required.
  • Respond promptly to guest and staff inquiries or concerns regarding security matters.
  • Collaborate with local law enforcement agencies when necessary and assist in the investigation of incidents or disturbances.
  • Provide assistance and guidance to guests, ensuring their comfort and safety throughout their stay.
  • Escort guests to their rooms during late hours or when requested, ensuring their security.
  • Handle guest complaints or issues in a professional and courteous manner, escalating as needed.
  • Act as a first responder in the event of emergencies such as fire alarms, medical incidents, or evacuations.
  • Execute emergency procedures according to established protocols, ensuring the safety of guests and staff.
  • Provide assistance and support to emergency services personnel as required.
Requirements:
  • High School graduate or G.E.D. equivalent required.
  • Additional training or certification in security, law enforcement, or hospitality management is preferred.
  • At least 1-2 years of experience in a security-related role, preferably in a hotel or hospitality environment.
  • Previous experience in a night audit position or familiarity with night audit procedures is beneficial.
  • Strong observational skills with the ability to detect and respond to potential security threats.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
  • Ability to remain calm and composed in high-pressure situations and make quick, informed decisions.
  • Proficiency in using surveillance systems, alarm panels, and other security equipment.
  • Basic knowledge of accounting principles and experience with night audit procedures is advantageous.
  • Ability to work independently with minimal supervision, especially during night shifts.
  • Integrity and professionalism in handling confidential information and sensitive situations.
  • Flexibility to work night shifts, weekends, and holidays as required.

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