Technical Support Specialist
2 weeks ago
ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.
We are currently seeking an End User Technical Support Technician to join our client's team.
Key Responsibilities- Provide Level 1 or Level 2 service desk phone support and may be the first point of contact for answering support calls using the OTS ACD phone system or be the first level of escalation to resolve a request.
- Perform basic and advanced remote support and troubleshooting to resolve incidents;
- Travel to customer locations to provide basic and advanced onsite/desk-side hardware and software user device support including troubleshooting, hardware replacement, software installation and configuration tasks;
- Coordinate hardware replacements and repairs with third party vendors;
- Participate in small and large scale computer and other user device deployment projects;
- Provide Voice Over IP phone system support and assist with phone deployment projects;
- Monitor device performance dashboards and facilitate resolution of detected incidents;
- Provide knowledgebase content for knowledge articles to be developed.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
They will also have a strong understanding of computer hardware and software, as well as experience with remote support and troubleshooting.
Additionally, they will be able to travel to customer locations as needed.
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