Senior Technical Support Specialist

4 hours ago


New Orleans, Louisiana, United States ExecRecruitment Full time
Job Title: Senior End User Technical Support Analyst

ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.

Our client is seeking an Application Administrator to join their team.

Key Responsibilities:
  • Provide Level 1 or Level 2 service desk support and be the first contact for answering calls to the help desk or the first level of escalation to resolve requests.
  • Perform basic and advanced phone and remote support and troubleshooting to resolve requests.
  • Provide onsite/desk-side hardware and software device support, including troubleshooting, hardware replacement, software installation, and configuration tasks.
  • Manage backend systems to support the End User computing environment, including Configuration and Asset Management, Antivirus and Threat Protection systems, Service Management, and Network Printing systems.

This role requires strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.

ExecRecruitment is committed to providing a positive and inclusive work environment for all employees.



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