Operations Manager

4 weeks ago


Chattanooga, Tennessee, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a highly skilled and experienced Operations Manager to lead our store operations and drive sales and profits. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, managing inventory and visual merchandising, and leading a team of sales associates to achieve sales and profit goals.

Key Responsibilities
  • Assist the Store Manager in planning and executing store operations, including scheduling and inventory management.
  • Lead and manage a team of sales associates to achieve sales and profit goals, while providing exceptional customer service.
  • Manage and execute visual merchandising standards, including feature space and seasonal layouts.
  • Manage and execute inventory management processes, including receiving and stocking merchandise.
  • Assist with Omni channel processes and manage merchandise operations.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach sales associates to achieve results and participate in the performance management process.
  • Interact with customers in a positive and respectful manner, while promoting commitment to the organization's vision and values.
  • Serve as Manager on Duty (MOD) and acknowledge customers, help locate products, and provide solutions.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
  • Public retail store setting with climate-controlled areas and some outdoor work.

Michaels Stores is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required, please contact Customer Care at 1-800-642-4235.


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