Technical Systems Specialist
2 hours ago
HCLTech is a global technology company that delivers industry-leading capabilities centered around digital, engineering, and cloud. We work with clients across various verticals, providing industry solutions for financial services, manufacturing, life sciences, and healthcare, technology, and services, telecom and media, retail, and public services.
We are looking for a Technical Systems Specialist who will manage the day-to-day technical needs of installing, configuring, and upgrading Omnicell products within various hospital environments. The ideal candidate will install, configure, and troubleshoot Omnicell products as necessary, both remotely and onsite, to meet the needs of colleagues and healthcare customers.
Responsibilities:
- Perform tasks to include discovery work, client upgrades, and low complexity server software upgrades.
- Perform minimal troubleshooting on issues as needed and escalate to higher-level engineers or technical support.
- Handle remote and onsite device software installs, upgrades, and configurations of Omnicell systems for customers.
- Occasionally travel to hospitals for onsite activities as part of product installations and upgrades.
Required Knowledge and Skills:
- Basic understanding of enterprise-level IT technologies, including enterprise server and software architecture, networking TCP/IP, LAN, WAN, Internet/Intranet technologies, virtualization technologies (VMware), and deployment procedures.
- Cloud and hybrid cloud on-premise infrastructure, Windows security and system patch management (WSUS, SCCM), VPN setup, security hardware and applications, remote access to administer systems, SAN/NAS storage, Windows workstations and servers through Windows 10 and Server 2022, and troubleshooting software, virtual, and hardware systems.
- Effective customer service and verbal and written communication skills, ability to deliver technical installation work under guidance and supervision, and ability to receive coaching and mentoring to develop ability to convey technical/process information effectively.
- Knowledge of general business applications such as MS Office, text messaging, instant messenger, etc., and ability to manage business travel, continuing education, expenses, and customer engagements independently.
Basic Qualifications:
- BA/BS in Computer Science, Information Systems, or related technical field and 0-2 years' relevant experience or equivalent combination of education and experience.
Preferred Qualifications:
- BS in Computer Science, Information Systems, or related technical field, CompTIA N+ certification or industry equivalent, and healthcare IT industry experience.
Work Conditions:
- Travel up to 25%.
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