Customer Support Representative for Metal Construction
2 days ago
**About the Role:**
We are seeking an experienced Metal Building Service Delivery Expert to join our team at Whirlwind Steel Buildings, Inc. This role is responsible for ensuring customer satisfaction and facilitating smooth communication across departments to resolve issues related to drafting and detailing, engineering, material shortages, deliveries, back charges, and erection challenges.
**Key Responsibilities:**
- Serving as the main point of contact for customers, managing inquiries and issues through phone and email to deliver exceptional service.
- Assisting customers with various field-related challenges, including drafting and detailing questions, engineering inquiries, material shortages, delivery updates, back charges, and on-site erection problems.
- Working closely with internal teams, including drafting, engineering, manufacturing, and logistics, to route customer issues to the appropriate departments and ensure timely solutions.
**Requirements:**
- A high school diploma or equivalent.
- A minimum of 5 years of experience in the steel or pre-engineered metal building (PEMB) industry, with a strong understanding of industry terminology.
- The ability to read and interpret metal building erection plans, shop details, trim details, architectural blueprints, and contract documents.
**Estimated Salary:** $75,000 - $95,000 per year, depending on experience.
**Benefits:**
- This is a full-time position with a competitive compensation package, including health insurance, a 401(k) plan, and paid time off.
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