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Customer Service Ambassador

2 months ago

Grand Rapids, Michigan, United States Oliverhcp Full time

**Job Summary**

The Customer Care Representative plays a critical role in the order management process, ensuring the timely processing of orders and realistic delivery dates are confirmed. This role requires strong customer service, project management, and account management skills to develop long-term relationships with assigned customers and key stakeholders.

**Key Responsibilities**

• Provide exceptional customer service to internal and external customers

• Manage orders from start to finish, ensuring timely and successful delivery

• Develop and maintain strong relationships with customers and internal stakeholders

• Collaborate with cross-functional teams to resolve customer issues and improve order management processes

• Utilize strong communication and problem-solving skills to drive customer satisfaction and loyalty

**Requirements**

• 4-year degree in Business or related field, or comparable experience

• 2 years of related customer service, sales, or account management experience, or equivalent combination of education and experience

• Strong Microsoft Office skills and experience with CRM, ERP, and business applications

• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively

• Excellent learning and presentation skills