Customer Service Advocate

4 days ago


Modesto, California, United States Nexus Executive Group Full time
About Nexus Executive Group

Nexus Executive Group is a leading provider of government-funded wireless services, catering to the local Stockton community.


Role Overview

We are seeking an exceptional customer service professional to join our team as a Government-Funded Customer Service Representative. As a member of our team, you will play a critical role in delivering top-notch service to our customers and driving growth for the company.

Key Responsibilities:
  • Deliver exceptional customer service to community members on a daily basis, resolving issues and answering questions in a timely and professional manner.
  • Develop expertise on the TruConnect program and effectively educate and inform participants about its benefits and features.
  • Leverage our systems to enroll participants in the Federal Lifeline Program and upsell relevant accessories.
  • Maintain accurate records of program participants and daily interactions with community members.
  • Collaborate with the team to achieve goals and objectives, contributing to a positive and supportive work environment.
About You

We are looking for highly motivated and driven individuals who possess excellent communication skills and a passion for delivering exceptional customer service. If you have experience in customer-facing roles, a strong work ethic, and a desire to grow with our organization, we encourage you to apply.

Requirements
  • A minimum of GED/high school equivalent or equivalent education/experience.
  • Experience in customer service, sales, or related fields.
  • An intense drive and desire for success, with a strong focus on achieving results.
  • The ability to build relationships with diverse groups of people and communicate effectively in a fast-paced environment.
  • A high level of integrity, honesty, and transparency, with a commitment to upholding the highest standards of professionalism.
  • A competitive nature and willingness to continuously improve performance and exceed expectations.
What We Offer

We provide unlimited training and leadership development opportunities to help you achieve your career goals and grow with our organization.

Estimated Salary

$55,000 - $65,000 per year, based on experience and qualifications.



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